Frequently Asked questions


Q: Are the products/chemicals you use safe?

All of the products that we use have undergone extensive testing and have been approved for use by the EPA. Instead of using generic products, we believe in purchasing the best available chemicals that have been manufactured by well-known companies such as Bayer, BASF, and Dow. Additionally, all of our service programs are designed to be effective, safe, and environmentally responsible and all of the products we use are chosen to that end. When used properly by a licensed professional, they pose practically no risk to our customers or their children or pets.

Q: I have a baby/toddler is it safe to have treatment?

While the products we use are toxic to insects, they pose almost no serious risk to people when used properly. However, it is always advisable to be careful when using any chemicals around small children, including pesticides. If you have a small child we recommend that you keep it away from the treatment area while the service is being performed and then wait until the product has dried before returning.

Q: Is your treatment safe around pets?

Our general treatments are safe around dogs and cats provided they do not intentionally contact or consume applied materials before they have dried. Certain pets, especially aquatic life and reptiles, are especially vulnerable to some pesticides so it is important to be especially careful while treating when these types of pets are present. We recommend these types of pets, in addition birds, Guinea pigs, and other small animals, be kept away from the treatment area until it is safe for them to return.

Q: How long do I have to stay out of the home or property after treatment is performed?

In situations where you have to be out of the property during and after treatment (flea treatment, roach clean-out service, or for health reasons, etc.) we recommend that you stay away until all products have completely dried. This is usually approximately two to four hours depending on conditions, after which time it is completely safe to re-enter the property.

Q: What are the steps to take prior to receiving flea treatment?

We ask that you try and remove all items from your floors in all of you rooms inside your home the best you can. We ask you leave your home until all products have completely dried away. This is usually approximately two to four hours depending on conditions, after which time it is completely safe to re-enter the property.

Q: If your company puts out rodent poison at my house, will a rat die inside?

Yes this is a possibility. Ideally, we prefer to use traps on the inside and in the attic, and then place rodent poison in protected stations on the exterior (which could reduce the likelihood of having a rodent die inside). However, anytime a rodenticide is used, there is always a threat that a rat or mouse could die on the inside. If the dead rodent can be located and removed, this will fix the smell. Otherwise, we sell odor control products to help with unpleasant smells should this unfortunately occur.

Q: What type of payment options do you accept?

We accept cash, check or credit card. We do ask that you pay at time of service. Many of our customers put a credit card on file with our office. It is stored securely in our system and only charges AFTER the service is rendered.